Frequently Asked Questions

Frequently Asked Questions

Why is John Bull New Zealand’s favourite safety boot?

At John Bull we provide our people with the hard-wearing, innovative footwear they need. Empowering them to step-up and rise to the challenge and to come home safely.

We do this by designing around the unique needs of New Zealanders working in tough conditions. They have been tested and proven to work with our country's unique and rugged conditions.

We’re proud to be part of an industrious nation of people building and creating the future of New Zealand, and our boots will always be built for purpose.

What size boot should I buy?

A proper fit is key to getting the most out of your John Bull boots. To ensure your boots are fit for purpose, please refer to our size guide to find the size that’s right for you.

Where are your boots made?

Our head office is in Henderson, Auckland, New Zealand, where we operate a national distribution centre. We also have dedicated Auckland based Sales and Customer Service teams servicing the New Zealand market and a small outlet shop.

Our parent company Blundstone Australia Pty Ltd is based in Moonah, Tasmania. In addition to administration, sales and marketing activities, the headquarters house our research and design centre as well as a factory with the capacity to manufacture 400,000 pairs of gumboots a year.

Our leather products are produced in Vietnam, India and China. As we’ve expanded production capability to meet demand, we’ve kept—and continue to keep—a firm eye on the ethical standards of the manufacturers that produce our boots.

Do you offer a warranty?

At John Bull we pride ourselves on the quality and durability of our products. Our warranty offers protection against manufacturing defects when you purchase directly from one of our approved resellers.

For more information about our 6 Month Manufacturer’s Warranty and how to file a claim, you can contact our Customer Service team by phoning 09 813 1730 or emailing

Can John Bull boots be purchased outside of New Zealand?

Unfortunately our products are only available through retailers in New Zealand and we do not sell/ship to other countries.

Why do you only make full sizes?

Half sizes are made for a wider foot size. Given John Bull leather styles are made on a wider last, to provide a wide fit of the boot it’s not necessary to have half sizes in our range.

Are the inner soles removable?

All John Bull boots come with removable and washable footbeds. Footbeds are sold through many of our approved resellers and can be replaced when they wear out. To find a store near you please visit our Store Locator.

How do I care for my boots?

While our boots are designed to withstand tough conditions, it’s important that you care for them to help prolong their life. Our boots have a variety of uppers, each with specific care required in order to keep them at their best.

Keeping the soles of your John Bull boots clean is also an integral part of boot care. This will help avoid permanent stains and minimise contamination causing damage to your favourite pair of John Bulls.

For more information about taking care of your boots, visit our boot care page.

Still have a question?

You can contact our customer service team in New Zealand on 09 813 1730 from 8.30am to 5:00pm Monday to Friday, or email