Our Auckland-based customer service team are available 8:30am to 5:00pm local time excluding weekends and public holidays.
We take great care in the manufacture of our products. If you believe the footwear you have purchased from our website or one of our approved resellers contains a manufacturing fault, and wish to make a claim under this warranty, you must return the footwear (at your own cost) to the place of purchase for assessment. You must also have your original receipt and make this claim within six months from the date of purchase.
If, following such assessment, we determine that the footwear contains a manufacturing fault that renders it unsuitable for the purpose for which it was originally purchased, we will replace or repair them at our expense.
This warranty is void if you have used the footwear in a way that has caused damage to them beyond normal wear and tear. This includes, without limitation, the exposure of the product to caustic materials that may cause the footwear (or parts thereof) to break down.
Applicable for New Zealand only.
Our goods come with guarantees that cannot be excluded under New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Any benefits you receive under our 30 Day Comfort Guarantee and our 6 Month Manufacturer's Warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the footwear to which these warranties relate.
NOTE: Hydrolysis (deterioration through moisture) can occur when PU is stored or used in warm climatic conditions. If stored for an extended period, footwear should be kept in air-conditioned premises. Failure to observe these precautions can lead to premature deterioration. The date of manufacture is marked on the end of the box.
Always dry wet footwear at room temperature.
The materials used in certain products have been designed with a “pre-worn” look. Because of this, all pairs are unique and will continue to change during use.