Tried, tested, proven and backed by guarantees
All John Bull products are backed by our 30 Day Comfort Guarantee and our 6 Month Manufacturer's Warranty.
30 Day Comfort Guarantee
John Bull footwear is engineered for comfort. That’s why we provide a 30 day money back comfort guarantee.
How to activate the comfort guarantee
Try a pair of correctly fitted John Bull boots for up to 30 days and if they aren't comfortable you can return them to our approved reseller that you purchased them from, along with your original boot purchase receipt. Activating the guarantee will entitle you to either a full refund or a boot exchange to an equivalent value.
6 Month Manufacturer's Warranty
We take great care in the manufacture of our products. If you believe the footwear you have purchased from one of our approved resellers contains a manufacturing fault, and wish to make a claim under this warranty, you must return the footwear (at your own cost) to the place of purchase for assessment. You must also have your original receipt and make this claim within six months from the date of purchase.
If, following such assessment, we determine that the footwear contains a manufacturing fault that renders it unsuitable for the purpose for which it was originally purchased, we will replace or repair them at our expense.
This warranty is void if you have used the footwear in a way that has caused damage to them beyond normal wear and tear. This includes, without limitation, the exposure of the product to caustic materials that may cause the footwear (or parts thereof) to break down.
Applicable for Australia & New Zealand only.
Our goods come with guarantees that cannot be excluded under Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Any benefits you receive under our 30 Day Comfort Guarantee and our 6 Month Manufacturer’s Warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the footwear to which these warranties relate.
If you would like to make a warranty claim, please complete the details on our warranty claim page.